Restaurant Ops · Guest Trust Repair

Service Recovery Log

Track complaints, recovery moves, comp/refund impact, follow-up quality, and the patterns managers need before the next rush.

Trust-repair score——
Open follow-ups—guests still owed care
Comp / refund impact——
Severe incidents—manager eyes required

Recovery Board

Filtered operating picture, not a graveyard of apologies.

Pattern Insights

    Follow-up Checklist

    Manager Brief Preview

    Markdown-ready for the logbook, Slack, or pre-shift notes.